To avoid missed appointment, please call the WIC office to reschedule your appointment when you are available.
Phone: (684) 633-2610 • Fax: (684) 633-2618 Ofu office phone: (684) 655-1103 • Tau office phone: (684) 677-3477 or (684) 677-3474
You will only be issued a month of WIC checks when you do not bring the required document with you to your appointment. It will be noted on your WIC ID Folder to remind you to bring in your document next month.
The Authorized Representative(s), whose signature is on the WIC ID folder, is the person(s) who can pick up and use the checks at the WIC approved stores. If you cannot pick up your food instruments, you may send a relative or friend who is 18 years or older to the WIC office as a proxy. The proxy should bring the WIC ID folder and a note from you giving him or her permission to pick up your WIC checks.
It will be noted on your WIC ID folder for the next appointment to bring in the following child(s) for the following type of service: Initial, Re-cert, and High Risk, Mid-cert or Health check.
- Use your checks on or between the first and last day to use.
- Use a check only if your name is printed below the signature box.
- Shop only at approved stores. Look for the “WIC Checks Accepted Here” signs.
- Buy the amounts and types of foods listed on your checks.
- Separate your WIC foods by check and from other items you are buying.
- Let the checker know you are using WIC checks before you begin your purchase.
- Sign the check only after the checker sees your ID and writes in the amount.
Each WIC client, or the client’s caregiver, must sign the WIC Rights and Responsibilities Form at each certification. Signing the form shows the client or caregiver understands and agrees to follow the program rules. Staff reviews this form with clients and caregivers to make sure they know what WIC expects of them and to let them know what they can expect from WIC.
Sometimes people want to make a complaint to the state WIC program. The complaint might be about a WIC clinic staff or WIC client. All complaints, written or verbal, shall be accepted and forwarded to the Secretary of Agriculture, USDA with a copy sent to the appropriate Regional Office. Every effort will be made to have the complainant provide the following information:
- Name, address, and phone number of the complainant or other means of contacting the complainant
- The specific location and name of the agency/clinic delivering the service.
- The nature of the incident or action that led the complainant to feel discrimination was a factor.
- The basis on which the complainant feels discrimination exists (race, color, national origin, age, sex or disability).
- The name, address, and titles of persons(s) who may have knowledge of the discriminatory actions.
- The date(s) during which the alleged discriminatory actions occurred, or if continuing, the duration of such action.